NP Guarantee

Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions pertaining to your purchase.

Only exchanges within 10 calendar days from the date of purchase will be permitted. Due to the nature of the product and the possibility of incorrect installation and/or processing (coloring, heat application), there is no replacement of our hair and the 10 day Product Defect Exchange Policy is not applicable.

Contact or call customer service 1-800-347-0526 and speak to one of our representatives for questions.

For the Nina Pink Truly You collection and/or any customized sales are final. There are no returns or exchanges permitted.

We accept all major credit cards. As soon as you place an order online your credit card will be charged.

Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law.

Our corporate business hours are Monday through Saturday from 10:00 am to 8:00 pm EST. All orders received before 3:00 pm are expected to be processed and shipped the same day. Orders placed over the weekend will ship Monday (excluding holiday). Once shipped, orders arrive within the time frame selected on the order form used.

Please note: Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your

A Customer Service Representative will provide the customer a return shipping label along with instructions for the return.

From time to time, Nina Pink Hair, at its sole discretion, may exchange products or portions of a product. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees. All returns are subject to a 10% restocking fee.